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Driving Business to Serve Customers’ Concerns by Using Janitorial Services There are many literature today that speaks about janitorial services investing on its own performance management and its benefit from the facility. Most of the things that have been written have been done so from the vantage point of the business owner, but there is not so much written about seeing it from the customer’s point of view. Today, businesses should focus on what the customers need, so they should learn more on what these customers want from them, examine how consumers across the country find, choose, use, and interact with local businesses, and their expectations from them. Businesses, however, should not think that they are clueless on what their customers want and need, but somehow if there is an examination of consumer behavior, a business can gain more insight and more opportunities are reaching more customers and improving their customer experience. Recent surveys have shown the concern of many Americans for the environment. When probed which factor posed the greatest long-term threat to their health and well-being, Americans chose climate change and environmental problems as somewhat higher than terrorism, and marginally lesser when it comes to a global epidemic. This ranking is consistent with the people’s increasing concern over global warming and the belief that is expressed by more than half of all respondents that the condition of the environment has worsened over their lifetime because of businessmen’s disregard on how their facilities are affecting their consumers well-being and health.
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Because of the accountability that consumers have placed upon business owners, it has already translated to many businesses having a strong sense of stewardship and responsibility over these environmental concerns.
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Giving your customers a clean and well sanitized facility is one way to address these concerns. However, since it’s all too easy to let environmental issues accumulate and your business paying the price for it, today’s attention of outsourcing these non-core business undertaken is the idea of granting these janitorial cleaning companies whose focus and only diligence is to keep your facility at par with your consumers concerns. The sad thing is that most businesses and janitorial services simply do it to adhere to regulatory requirements or just to be able to more competitive in the market. And few are those who have a genuine concern for the health and welfare of the consumers’ who are utilizing these facilities. Knowing where your drive as a business facility owner lies is very important. It is important to know your drive as a business because it will reveal if your company is really concerns about the people who come to your facility and those who transact business with your, instead of not knowing about untapped opportunities and what you can do about it.

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